Category Archives: Great Customer Service

Eye-Fi: Shockingly Great Customer Service

I try to write blog post whenever I encounter truly great customer service. I think it’s important to call out companies who clearly get it; those who provide Shockingly Great Customer Service. I have owned Eye-Fi cards since they came …Continue reading

Amazon.com: Shockingly Great Customer Service

It’s no secret that I love pretty much everything Amazon.com does. You may think that this is just because they named their Kindle book reader after me, but it’s really because they do such a damn good job of focusing …Continue reading

BendPak: Shockingly Great Customer Service

A while ago I posted about how much I love Amazon.com’s customer service and I frequently tweet about great service I receive when out and about. Great customer service should be the norm, but sadly that does not seem to …Continue reading

Behind the Code

The Microsoft Channel 9 Behind the Code series is managed by the Technical Community Network group within Microsoft and is intended to capture the stories of Microsoft’s most influential technical employees. Last fall I was honored to be invited to …Continue reading