Mental Models

You’ve probably noticed people you work with who are effective at leading can frame complex ideas simply. They’ll lead conversations like this:

“Well, I think there are three things we should focus on, not 15, and they are…”

“Folks, I think there’s another way of looking at this problem. What if we viewed the problem through these four lenses…”

A key to doing this effectively is to be conscious of the concept of Mental Models. I blundered through a large part of my career, not being overtly conscious of the concept. But once a mentor coached me on utilizing them intentionally, I quickly found I could be much more effective in driving debate and getting people and organizations aligned.

“A mental model is an explanation of how something works. It is a concept, framework, or worldview that you carry around in your mind to help you interpret the world and understand the relationship between things. Mental models are deeply held beliefs about how the world works.”

James Clear

There’s no shortage of good Internet content on Mental Models. I encourage you to search yourself, but as I sat down to write this tip, I immediately found this post which is a solid (if a bit academic) primer. This post is also good.

You can invent your own Mental Models. For example, I developed a Mental Model that has helped me navigate building technology products at scale. I call it CBTO. It provides a great way to reason about the work we do every day to build and sell fantastic products. See my primer on CBTO here.

You probably already use Mental Models and not realize it. For example, Control4 employees probably already use the Mental Model of our primary customers: Control4->Dealer-Customers->End-Customer. We sell products to dealer-customers who sell them to end-customers.

The tip here is to learn and practice skills for being conscious and thoughtful about the mental models you use. An example of such a skill? Get good at writing your Mental Models down on paper such that others can understand and adopt them.

What are some of your favorite Mental Models? How are you going to apply them next time you’re debating a topic with a colleague? Where’s the wiki page you’ve written that describes the mental models to others?

Debate this topic with me:

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