Category Archives: Great Customer Service

Eye-Fi: Shockingly Great Customer Service

I try to write blog post whenever I encounter truly great customer service. I think it’s important to call out companies who clearly get it; those who provide Shockingly Great Customer Service. I have owned Eye-Fi cards since they came …Continue reading

Amazon.com: Shockingly Great Customer Service

It’s no secret that I love pretty much everything Amazon.com does. You may think that this is just because they named their Kindle book reader after me, but it’s really because they do such a damn good job of focusing …Continue reading

BendPak: Shockingly Great Customer Service

A while ago I posted about how much I love Amazon.com’s customer service and I frequently tweet about great service I receive when out and about. Great customer service should be the norm, but sadly that does not seem to …Continue reading

Behind the Code

The Microsoft Channel 9 Behind the Code series is managed by the Technical Community Network group within Microsoft and is intended to capture the stories of Microsoft’s most influential technical employees. Last fall I was honored to be invited to …Continue reading

Kindle Support

Amazon continues to impress me. This time it is their customer service. This week CJ somehow (he claims he has no idea how it happened…Really!?!?) broke the screen on the original Kindle I had handed-down to him. It was completely …Continue reading

I Love Amazon.com

I’m pretty vocal about products, services, and stores that I love.  I’m just as vocal about those that frustrate me. I’ve had an iPhone 3G since last Thursday and, frankly, I’m frustrated by it. So frustrated that I’m composing a …Continue reading