Popular Posts
- Why Nobody Can Copy Apple
- Fragmentation Is Not The End of Android
- Paying Developers is A Bad Idea
- Don't Build APIs...
- STOP 0xC2 aka BAD_POOL_CALLER Blue Screen and bad memory
- Windows Phone is Superior; Why Hasn’t it Taken Off?
- A Mouse and Keyboard Don't Make a Hardware Company
- You are Thinking of Your Career Trajectory Wrong
- Retail Pricing, Markup, and Margins
- Businesses Buy Differently
- The Job Decision Matrix
- The 5 Ps: Achieving Focus in Any Endeavor
Search
Categories
RSS
Category Archives: Great Customer Service
Eye-Fi: Shockingly Great Customer Service
I try to write blog post whenever I encounter truly great customer service. I think it’s important to call out companies who clearly get it; those who provide Shockingly Great Customer Service. I have owned Eye-Fi cards since they came …Continue reading
Amazon.com: Shockingly Great Customer Service
It’s no secret that I love pretty much everything Amazon.com does. You may think that this is just because they named their Kindle book reader after me, but it’s really because they do such a damn good job of focusing …Continue reading
BendPak: Shockingly Great Customer Service
A while ago I posted about how much I love Amazon.com’s customer service and I frequently tweet about great service I receive when out and about. Great customer service should be the norm, but sadly that does not seem to …Continue reading
Behind the Code
The Microsoft Channel 9 Behind the Code series is managed by the Technical Community Network group within Microsoft and is intended to capture the stories of Microsoft’s most influential technical employees. Last fall I was honored to be invited to …Continue reading
