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Popular Posts
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Friday was my last day at Amazon
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I’m Betting on Control4
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I sincerely tried, but I still hate Linux
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STOP 0xC2 aka BAD_POOL_CALLER Blue Screen and bad memory
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Why Nobody Can Copy Apple
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Customer, Business, Technology, Organization (CBTO)
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You are Thinking of Your Career Trajectory Wrong
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Retail Pricing, Markup, and Margins
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The 5 Ps: Achieving Focus in Any Endeavor
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Merit Badges – A Mental Model for Success
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Windows Phone is Superior; Why Hasn’t it Taken Off?
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The Job Decision Matrix
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Be a Great Reader
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Paying Developers is A Bad Idea
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Why Sr. People Leave MSFT in September
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Category Archives: Great Customer Service
Eye-Fi: Shockingly Great Customer Service
I try to write blog post whenever I encounter truly great customer service. I think it’s important to call out companies who clearly get it; those who provide Shockingly Great Customer Service. I have owned Eye-Fi cards since they came …Continue reading
Amazon.com: Shockingly Great Customer Service
It’s no secret that I love pretty much everything Amazon.com does. You may think that this is just because they named their Kindle book reader after me, but it’s really because they do such a damn good job of focusing …Continue reading
BendPak: Shockingly Great Customer Service
A while ago I posted about how much I love Amazon.com’s customer service and I frequently tweet about great service I receive when out and about. Great customer service should be the norm, but sadly that does not seem to …Continue reading
Behind the Code
The Microsoft Channel 9 Behind the Code series is managed by the Technical Community Network group within Microsoft and is intended to capture the stories of Microsoft’s most influential technical employees. Last fall I was honored to be invited to …Continue reading
Kindle Support
Amazon continues to impress me. This time it is their customer service. This week CJ somehow (he claims he has no idea how it happened…Really!?!?) broke the screen on the original Kindle I had handed-down to him. It was completely …Continue reading
I Love Amazon.com
I’m pretty vocal about products, services, and stores that I love. I’m just as vocal about those that frustrate me. I’ve had an iPhone 3G since last Thursday and, frankly, I’m frustrated by it. So frustrated that I’m composing a …Continue reading
