Category Archives: How To

Be a Great Reader

When an organization has a culture where the written word is valued, being a great reader is just as important as being a great writer. In my time at Amazon, I’ve learned (more like it was beaten into me) to …Continue reading

Details Matter in Presenting Narratives

Narratives are written documents used to present clear thinking. Narratives enable readers to quickly understand the author’s ideas in order to drive robust conversations and decisive decision making. Details matter when it comes to printing narratives for others to read. …Continue reading

Have a Plan

Yesterday someone asked me to share my thoughts on the secret to building excellent things. I summarized what I know as: “Put the customer first, have a plan, create a shared mission, get early victories, remove process, and make it …Continue reading

Crowd Sourced Design Works

I have updated the look and feel of the Kindel Systems, LLC website and this blog using a crowd source design. And I like how it turned out. Now that I am no longer working for a big corporate giant …Continue reading