Category Archives: Leadership

Tools to Achieve Clarity of Thought

This post inventories the tools I use from my toolbox when I need to drive clear thinking in product development. I was inspired to write this based on a Twitter conversation in March: The more details you know, the better …Continue reading

Ownership

A strong bias towards ownership is important in org culture. The problem is, folks often over index on ‘I own this area, so I’m going to nail it!’ vs. ‘I am an owner on behalf of the entire company and …Continue reading

Customer, Business, Technology, Organization (CBTO)

Sometime near the end of the last century, J Allard coined the term BXT at Microsoft. As Robbie Bach notes in his book Xbox Revisited: BXT = Business + eXperience + Technology I used the BXT mental model for many …Continue reading

Merit Badges – A Mental Model for Success

Today I celebrated my 5th-year anniversary working at Amazon. Woot! It’s also the 5th anniversary of me announcing I was going to Amazon as an April Fool’s joke. Tee-hee. (Yellow Amazon employee badges indicate 5-year tenure) This milestone has caused …Continue reading