Category Archives: Customer & Product

Have Backbone, Disagree and Commit

We’ve decided to adopt Amazon’s Leadership Principles at Control4. For a while we debated creating our own, or modifying Amazon’s, but in the end we decided just running with Amazon’s as-is would work best. Last week I sent a mail …Continue reading

Customer, Business, Technology, Organization (CBTO)

CBTO = Customer + Business + Technology + OrganizationContinue reading

What it Means to Be Great Product Manager

A Tweetstorm of mine from earlier in the week: https://twitter.com/natbro/timelines/611337333711843330 Piling on a comment @natbro made about PMs: Besides customers, there are two groups of people involved in building tech products: Engineers and everyone else. Only the engineers actually produce …Continue reading

"Write Once…" is Anti-Customer

Just as in the ’90s, there’s a bunch of hype these days around solving the cross-platform development problem. Mobile platform fragmentation is killing developers, and if only every device supported some common language or technology engine we could all Write …Continue reading

Why Nobody Can Copy Apple

Horace Dediu has written another brilliant piece titled “Why doesn’t anybody copy Apple?”. As he points out, Apple is fairly unique in its command of vertical integration and many people point to that as the “why”. However, Horace also admits …Continue reading

A Mouse and Keyboard Don’t Make a Hardware Company

Microsoft is not, and never will be, a hardware company. Please don’t go off saying “what about Xbox or mice & keyboards?” Microsoft does not really want to build & sell hardware. Surface is akin to Google’s Nexus; a ‘north …Continue reading

Apps Must Be Cross Platform

This is a copy of a guest post I wrote for GeekWire. View the original here. Maybe there are a few Robert Scobles out there who still believe that a significant number of successful apps in the future will be …Continue reading

Wanna Compete with Apple? Focus on Experiences.

TL;DR Apple’s insane profitability has the other big guys jealous and freaked out. None are stupid enough to try to compete with Apple on Apple’s terms. The way to beat Apple is to redefine the game by making apps irrelevant …Continue reading

Experience = Stuff / Time

Successful entrepreneurs build businesses, not products or technologies. The real value in creating new businesses is in delivering experiences. The ubiquitous nature of the web, devices, and social networks means successful companies in the future will understand this. The question …Continue reading

Brand is a Critical Part of the End-to-End Experience

A commenter on another of my posts asked me to explain further why I think “brand is as much a part of the end-to-end experience as the user interface, device, OS, apps, and services.” I took it as a challenge to …Continue reading