Categories
Search
-
Top Posts
-
Why Nobody Can Copy Apple 154.4k views
-
The Job Decision Matrix 10.5k views
-
Path To Green 9.1k views
-
You are Thinking of Your Career Trajectory Wrong 7.9k views
-
STOP 0xC2 aka BAD_POOL_CALLER Blue Screen and bad memory 7.2k views
-
Have Backbone, Disagree and Commit 6.5k views
-
The 5Ps: Achieving Focus in Any Endeavor 6.5k views
-
Work Backwards From The Customer 5.4k views
-
Merit Badges – A Mental Model for Success 5k views
-
Retail Pricing, Markup, and Margins 4.8k views
-
Customer, Business, Technology, Organization (CBTO) 4.5k views
-
Tenets 4.4k views
-
One-Way and Two-Way Doors 3.7k views
-
Be a Great Reader 3.7k views
-
Paying Developers is A Bad Idea 3.6k views
-
RSS
Tag Archives: customer obession
Work Backwards From The Customer
At the 1996 Microsoft Professional Developer Conference (PDC) I stood up in front of 8,000 customers and announced what I’d been working on for the previous two years: the Distributed Component Object Model (DCOM). On stage, in front of all those people, we wrote and demoed code running on one Windows 95 PC talking over the network to code on other PCs. This was back in the day when being able to write programs that worked across a …Continue reading
Focusing on users is not Customer Obsession
Let’s talk Customer Obsession and how it is different than user obsession. My definitions: Customer: An individual (or entity) that pays you, directly or indirectly, for value you provide. User: An individual that is forced to use something you provide. Users fall into three buckets 1) people unhealthily addicted to something (heroin), 2) employees forced to use something in order to do their job (IT systems), or 3) people who are products of services that sell them …Continue reading