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Work Backwards From The Customer
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Customer, Business, Technology, Organization (CBTO)
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Tag Archives: leadership
Have Specific Conversations, not General Conversations
If you are discussing a topic with colleagues, it’s almost always better to have a specific conversation instead of a general conversation. General Conversation Specific Conversation “We need to figure out how to scrub all open bugs.” Followed by a …Continue reading
Taxonomy and Lexicon
How many times have you been in a heated discussion only to find out that the two sides were talking past each other because they were reading from two different dictionaries? I bet you can also remember situations where just …Continue reading
One-Way and Two-Way Doors
Effective decision making starts with understanding, in the long-term, very, very few things actually matter. The vast majority of the decisions made day-to-day are either minutia or easily reversible and can be made quickly. However, a small number of things (about …Continue reading
Mental Models
You’ve probably noticed people you work with who are effective at leading can frame complex ideas simply. They’ll lead conversations like this: “Well, I think there are three things we should focus on, not 15, and they are…” “Folks, I …Continue reading
Lead Without Authority
There are two forms of influence in the world: Influence by authority Influence without authority When a ‘boss’ (a manager or someone with a big title) attempts to influence change or drive action using only their authority, it is rarely …Continue reading
Have Strong Opinions, Weakly Held
This week’s tip relates to the Are right, A Lot leadership Amazon Leadership Principle: Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs. A great mnemonic …Continue reading
Have a Plan (With Dates)
I’ve written a lot on the importance of having a plan. This week’s Leadership Principle tip doubles-down on that. Consider a status update: Bad: “The team will investigate the issue.” Good: “The team will complete the investigation of the issue …Continue reading
Dive Deep != Micromanaging
You’ve said it. You’ve heard others say it. You are not quite sure how you feel about it. “So-and-so is a micro-manager. He/she’s always in my shorts and doesn’t let me just do my job.” This week’s Leadership Principle tip …Continue reading
Just Right Porridge and Leadership Principles
Last week I wrote about Have Backbone, Disagree and Commit. This week the topic is about how to get the balance right when living Leadership Principles. Just as it is possible to not live a leadership principle (under-index), it is …Continue reading
Ownership
A strong bias towards ownership is important in org culture. The problem is, folks often over index on ‘I own this area, so I’m going to nail it!’ vs. ‘I am an owner on behalf of the entire company and …Continue reading
Attention is the Currency of Leadership
Great leaders optimize how they spend their attention. They are skilled at turning up the heat to get others to focus their attention on the right things at the right times. Attention is the currency of leadership and each person …Continue reading
